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Refund Policy

Last updated: 5 November 2026

This policy explains how the free trial, cancellation and refunds work for NjiLink Pro. Payments are processed by Paddle, our Merchant of Record.

In short: 14 days free trial, then a further 14 days after your first payment to ask for a full refund. Cancel any time.

1. Free plan

The Free plan costs nothing, so there is nothing to refund.

2. Free trial

New Pro subscribers get a 14-day free trial. If you cancel before the trial ends, you will not be charged.

3. 14-day money-back guarantee

After the trial ends and your first payment is made, you have 14 days to request a full refund of that payment. You do not need to give a reason. Together with the trial, this gives you about one month to test the platform.

4. How to request a refund

  • Email us at [email protected] from the address linked to your account, or message us on WhatsApp, or
  • request it through Paddle, using the link in your payment receipt.

Refunds are issued by Paddle to the original payment method. They usually arrive within a few business days, although your bank or card provider may take longer.

5. Renewals and later payments

Pro subscriptions renew automatically until you cancel. To avoid being charged for the next period, cancel before the renewal date. Once the 14-day period after your first payment has passed, payments are not refundable, and we do not give partial refunds for unused time; your access continues until the end of the period you paid for. This does not affect any rights you have under the law.

6. What happens after a refund

Your Pro access ends and your account returns to the Free plan. Content above the Free limits may be restricted, so please keep a copy of anything you need.

7. Cancelling your subscription

You can cancel at any time, using the link in your Paddle receipt or by contacting us. Access continues until the end of the period you have paid for.

8. Your legal rights

This policy does not limit any mandatory consumer rights you have in your country, such as a statutory right of withdrawal. See also our Terms of Service and Privacy Policy.

9. Contact

For any question about payments or refunds:
Email: [email protected]
Address: Shkodër, Albania